Orders for reel systems with slatted covers will only be accepted if the relevant order details have been completed on the two page order form available from our sales office.

deposit

All orders for slatted covers will require a 50% deposit + VAT with order. For safety covers 100% is required with order.

Take care to measure the pool carefully, and check details such as access to the pool area. If access with an articulated lorry is not possible then additional transport charges may be incurred.

warranty

The Warranty covers all defects due to sub standard materials or deficiencies in workmanship. If any items are defective they should be returned for inspection. The Warranty is limited to the replacement of defective parts and will not include any disassembly or reassembly work.

EXCLUDED IN THE WARRANTY

Damage caused by: transportation, defective installation which is not in accordance with our fitting instructions, modification without our advice, defective electrical installation, or improper usage.

4 YEAR WARRANTY FOR SLATS

The Warranty covers buoyancy of the slats, proper fixing of the end caps, and unnatural degradation of the slats. The Warranty does not cover natural discolouration of the slats, or damage due to storms, in particular hail stone damage. To protect yourself from storm damage, additional insurance should be taken out.

1 YEAR WARRANTY FOR MECHANICAL PARTS

All non electrical, mechanical parts are covered for one year.
The exception to this is corrosion caused by neglectful use of chemical systems, in particular electrolysis installations. Check with your supplier that any systems you use will be compatible with these reels.

1 YEAR WARRANTY ELECTRICAL ITEMS

The Warranty covers all electrical items such as motors, with the exception of damage caused by poor installation
or lightning strikes.

delivery

Please ensure that there is enough available labour to unload the goods at the delivery address.

CARRIER DAMAGED GOODS

PLEASE NOTE: No claims can be entertained for damaged or missing goods that have been signed for as “received in good condition”.

Goods must be checked before signing, and any damage noted. Signing as “unchecked” is not acceptable. If any damage has occurred, please note on the carriers' ticket the nature of the damage and refuse the delivery.

Please ensure that all staff who may be asked to
sign for deliveries are made aware of this.

Carriage charges will vary according to the size of the cover. Please ask for a quotation when ordering.